Privacy Policy

1 Introduction

We recognise that customers, clients and investors value their data and privacy, and so we treat personal data with great care. This policy sets out how and when we collect, use and share the personal information that you, or others, provide to us.

This privacy policy was last updated on 7 October 2022.

2 Who we are

This privacy policy applies to OEGEN, a trading name of various affiliated entities operating as part of Octopus Energy Group Limited (“OEGL”), including (i) Octopus Energy Generation Holdco Limited (12943211), Octopus Renewables Limited (05857926), Octopus Energy Generation No.1 Limited (09022683), Octopus Energy Generation No. 2 Limited (10247315) and any other subsidiaries of Octopus Energy Generation Holdco Limited irrespective of location or jurisdiction (together, “OEGen Group Companies”), and (ii) Octopus Energy Collective Limited (14036581) (“OECL”). Each of these companies is registered at UK House, 5th Floor, 164- 182 Oxford Street, London, W1D 1NN, save for Octopus Renewables Limited which is registered at 33 Holborn, London, EC1 2HT.

We trade from UK House, 5th floor, 164-182 Oxford Street, London W1D 1NN. We have appointed a data protection officer, Lynne Higgins, who is responsible for overseeing questions in relation to this privacy notice. If you have any questions or requests, please do contact us at the relevant email addresses provided at the end of this policy.

3 Why we may collect data about you

There are many reasons why we may collect and process your personal information and data, including:

to provide and manage products and services you have requested
toverifyyouridentity,protectagainstfraudandmanagerisk
tocomplywithlegalorregulatoryrequirements
to understand our customers and develop and tailor our products and
services; and/or
tore-organiseormakechangestoourbusiness.

4 Basis of collecting and using your data

When we collect your personal data we either have a lawful basis of doing so, or we obtain your consent to do so.

1. Consent: In specific situations, we can collect and process your data with your consent. You may withdraw your consent at any time but please remember that this could mean we may have to stop providing certain services to you.